daalbhatQR
DaalBhat QR

Refund & Cancellation Policy

Last Updated: May 21, 2026

Thank you for using DaalBhat QR (the "Platform", "we", "us", or "our").

This Refund & Cancellation Policy ("Policy") outlines the rules, terms, and procedures regarding the cancellation of your subscription plans and any refund requests for the digital menu and QR code services provided by DaalBhat QR (the "Service").

We process all our payments securely through our third-party payment partner, Stripe. By purchasing a subscription to the Service, you agree to this Policy.

1. Subscription Billing

DaalBhat QR offers subscriptions on a recurring basis, which can be billed monthly or annually depending on the plan you select.

  • Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle (monthly or annually) using the payment method saved in your Stripe account, unless you cancel your subscription prior to the renewal date.
  • Upgrades and Downgrades:
    • If you upgrade your plan, the change will take effect immediately. Stripe will charge you a prorated amount for the remainder of the current billing cycle.
    • If you downgrade your plan, the change will take effect at the start of your next billing cycle. No partial refunds are issued for downgrades mid-cycle.

2. Cancellation Policy

You have the right to cancel your subscription at any time.

  • How to Cancel: You can cancel your subscription directly from your account dashboard under "Billing" or "Settings". Alternatively, you can request a cancellation by emailing us at daalbhatqr@gmail.com.
  • Timing: To avoid being charged for the next billing cycle, you must submit your cancellation request at least twenty-four (24) hours before your next scheduled renewal date.
  • Access After Cancellation: Upon cancellation, your subscription will remain active, and you will continue to have full access to all paid features of the Service until the end of your current billing cycle. Once the billing cycle ends, your account will be downgraded to the free tier (if available) or suspended, and access to premium features and active digital menus may be restricted.

3. Refund Rules for Subscriptions

To keep our pricing competitive and fund continuous hosting and feature improvements, we enforce a general policy regarding refunds:

  • General Rule: All payments made to DaalBhat QR are non-refundable. We do not offer prorated refunds, credits, or cash refunds for partial months or years of service, unused features, or periods where your account was active but you did not use the Service.
  • Exceptions: We review refund requests on a case-by-case basis and may issue a refund or credit under the following exceptional circumstances:
    • Technical Errors / Double Billing: If you were erroneously billed multiple times due to a system glitch or Stripe processing error, we will issue a full refund for the duplicate charges.
    • Extended Service Outage: If the Platform experiences a severe, prolonged system outage within our control (excluding scheduled maintenance) that prevents you from accessing your digital menus for more than forty-eight (48) consecutive hours, you may request a prorated credit or refund for that billing cycle.
    • Statutory Rights: If you are a consumer located in the European Union, you may have statutory cancellation rights. However, please note that when you register a business account (restaurant, cafe, bar), you are acting as a professional entity rather than a consumer, and standard EU consumer cooling-off periods generally do not apply to business-to-business (B2B) transactions.

4. Refund Request Process

If you believe you qualify for a refund under one of the exceptions listed in Section 3, you must contact us within fourteen (14) days of the disputed charge.

To request a refund:

  1. Send an email to daalbhatqr@gmail.com with the subject line: Refund Request - [Your Restaurant Name].
  2. Include the email address associated with your account.
  3. Provide the transaction ID or receipt from Stripe.
  4. Explain in detail the reason you are requesting a refund.

We will review your request and notify you of our decision via email within seven (7) business days. Approved refunds will be processed via Stripe and credited back to your original payment method within 5 to 10 business days, depending on your bank's processing times.

5. Account Suspension/Termination and Billing

  • Breach of Terms: If your account is suspended or terminated by us due to a violation of our Terms & Conditions or Acceptable Use Policy (such as hosting illegal content or abusive behavior), you will not be entitled to any refund or credit for any unused portion of your subscription.
  • Outstanding Balances: If a payment attempt via Stripe fails, we reserve the right to suspend access to your account and menus until your balance is paid in full. You remain responsible for all accrued fees during the period of suspension.

6. Contact Us

If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact us: